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Senior Implementation Manager – Product Development
Location: Luxembourg
We are currently seeking an experienced Implementation Manager to work within our Product Development group on a range of projects predominantly in the Fund Services space which includes (but limited to) Transfer Agency, Fund Accounting and Custody.
Role
The Implementation Manager will report to the Product Development EMEA Lead and will be responsible for projects within the Ireland, UK and Luxemburg domains.
This role would suit an Implementation manager with TA specialist knowledge and significant client facing experience.
The successful candidate will be responsible for the delivery of consistent, timely and accurate reporting, including: summary status, financial/budgetary controls and project-wide resource requirements. Actively monitoring and management of all risks and issues, driving the project(s) towards completion, and the delivery of timely, concise, accurate and relevant communication with stakeholders, internally and to clients/3rd parties.
The ideal person will have proven experience in Change Management with thorough knowledge of project management governance, procedures and processes, in addition to strong people management and communication skills.
Responsibilities
The key responsibilities of the role include (but not limited to) :
• Confirm and engage with stakeholders (internal, external and 3rd party) to ratify scope and objectives.
• Identify cross/multi-project dependencies (where appropriate) and align plans across all.
• Ensure all gaps/developments identified, and steps to resolve/complete are agreed and documented.
• Maintain control of budget expenditure across all areas and activities.
• Monitor progress and maintain regular, timely & accurate communications to all stakeholders.
• Representing the project at standard governance & steering meetings.
• Provide reporting to various stakeholder audiences, setting & managing expectations at all stages.
• Establish clear roles & responsibilities.
• Manage, support & motivate team.
• Managing changes to plans, assessing impact on business case and escalating as appropriate.
• Maintain governance by following project management best practise and use of approved document templates.
• Keep all documents up to date, accurate, formatted, in correct folder structure, version controlled, ready for
audit inspections.
• Compliance with Information Security requirements.
• Monitor issue resolution and capture approach; feed into Lessons Learnt for the benefit of future projects
and encourage others within project team to record and advise of other potential process improvements.
Qualifications/Experience
• Project Management certification (PMP or Prince2 preferred).
• Familiar with Agile / Scrum framework (PSM or ACP desirable).
• Knowledge of Transfer Agency TA Platform Multifonds.
• Knowledge of some of following Swift messaging, NSCC, Workflow, Cash Payments/Reconciliations, plus an understanding of Fund Accounting platforms (such as Global Invest One, MF Global Accounting).
• Strong knowledge of Fund Administration with particular emphasis on the Transfer Agency.
• Previous transition / platform migration experience is desirable.
• Previous experience of change management/project management in an equivalent role
• Experience of managing delivery of software solutions in line with client’s technical specifications and/or business model requirements
• This role requires excellent communication skills, analytical ability, strong execution and management skills.
• Must be able to work effectively with all levels of staff and management in IT, business units and vendors.
• Leadership skills and organizational skills are required to develop goals and to manage and motivate team members towards goals.
• Experience with large scale projects, and cross-team collaboration is a must.
• Creativity in solving problems and finding solutions will be needed for success.
• Candidate must be able to challenge status quo when needed to remove barriers and increase efficiency.
Knowledge/Skills
• Excellent client-facing skills, to manage the relationship throughout the project with respect, honesty, clarity and focus on delivery
• Commercially-oriented, able to manage and control budgets across multiple project initiatives. Good analytical skills of financial (e.g. to discuss cost/ benefits across project areas)
• Delivery & Quality focused; positive committed attitude towards excellence, managing expectations and maintaining positive relationships with sometimes multi-layered/complex stakeholder audiences
• Excellent influencing & persuasion skills, gaining commitment from internal, client and 3rd party contacts to deliver project requirements and getting support from senior management internally to implement actions key to project success
• Motivational leader of people. Respected as one who treats all colleagues and reporting staff fairly. Promotes opportunities for all where possible within project activities
• Excellent communication skills, verbal, written and comfortable writing and delivering stand-up presentations to internal/external audiences at all levels
• Quickly establishes respect and credibility in discussion and negotiation with peers and senior colleagues. Gets commitment to best/most efficient resolution of issues from others
• Attention to detail – including application to commercial sensitivity and info security
• Competent user of: MS Outlook/Excel/Word/PowerPoint/Project/SharePoint etc
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.
As Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.
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